Flower Order Cancellation Policy
We'd be sad to not get these flowers in your hands, but do understand that sometimes life just happens. Online orders may be cancelled prior to 72 hours in advance of the pick-up/delivery date of the order. Store-credit will be issued for any flower cancellations made before the 72 hour deadline.
If you place your order outside of the 72 hour pick-up/delivery date, you may cancel your flower order within 8 hours of ordering.
If you place an order and the recipient rejects delivery, whatever the reason, Bloom Shakalaka will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Once flowers leave our store or our delivery vehicle, Bloom Shakalaka is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
We're here to make the MOST of your investment of blooms, but we do reserve the right to make substitutions due to quality control. We'll work hard to stay within your color palette and value of the varieties.
Merchandise may be returned for store credit or exchanged within 30 days of purchase, when you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt.
Return Policy FAQ
When am I eligible for cash/credit card refund?
ONLY when a flower order cancellation request is made within 48 hours from the time of purchase.*
When am I no longer eligible for ANY sort of refund / store credit?
Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.*
When am I eligible for Store Credit?
When you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase. Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.
If I need to cancel my order, how do I do that?
I'd love to purchase a large order for an event- but I don't know how many arrangements I'll actually need. What should I do?
The easiest solution is to place a minimum order with us. That will make sure that we've got you on our calendar. Then, closer to your date, you can add any additional quantities needed without risking excess. Insider tip- we'd suggest placing all order at least 30 days prior to the event date.
How far in advance do I need to place a LARGE order ($250+)?
The early bird will get the worm for sure! We love advance notice (30+ days out is superb). However, we can often fulfill orders in shorter time frames. We'd recommend calling us directly for new orders within 2 weeks of the event date.
*Credit Card/Cash refunds will not be given for large orders of $250+ that are place within 72 hours of the delivery/pickup window.